Trusted Car Services
Frequently Asked Question
How long does a home treatment session last?
Your initial session takes up to 60 minutes for a complete diagnostic assessment and initial therapy. Subsequent follow-up treatments are carefully structured into dedicated 45-minute blocks of uninterrupted clinical care.
What equipment do I need to have ready?
Absolutely none. Our mobile chartered physiotherapists travel with a lightweight, professional treatment table and all necessary clinical rehab tools, resistance bands, and assessment gear needed for your session.
Can you treat complex post-operative cases?
Yes, post-surgical recovery is a core speciality. We regularly deliver home rehabilitation for total knee and hip replacements, spinal operations, and major ligament repairs, strictly following your consultant's protocols.
Will my treatment involve hands-on therapy?
Yes. Where clinically appropriate, your personalised recovery plan will combine targeted hands-on manual therapy, joint mobilisations, and soft-tissue release alongside your tailored functional exercise setup.
Is home physiotherapy safe for acute pain?
Entirely safe. By treating you at home, we completely eliminate the painful stress of driving or sitting in transit. We focus initially on gentle pain-relief techniques and unloading stiff joints to ease your discomfort.
How many home visits will I need to recover?
This depends entirely on your specific condition and structural goals. After your initial evaluation, our specialist will outline an honest, transparent care plan showing exactly what is required for your full recovery.
How much does an initial home visit cost?
Our initial consultation includes a comprehensive physical assessment, diagnosis, and your first treatment session. We maintain complete transparency with flat pricing structures and zero hidden travel fees across all our service areas.
Do you offer discounted treatment packages?
Yes, we provide cost-effective block booking options for patients requiring ongoing rehabilitation. Purchasing a multi-session plan helps reduce the cost per visit and secures your preferred weekly timeslots in advance.
When and how do I pay for my sessions?
Payment is securely processed at the end of each home visit. For your ultimate convenience, our mobile physiotherapists accept all major credit cards, debit cards, contactless mobile payments, or direct bank transfers.
Will I receive an official invoice or receipt?
Absolutely. Following every payment, a detailed digital invoice and receipt will be emailed straight to you. These contain all necessary clinical registration details required should you wish to submit a claim.
What is your cancellation and rebooking policy?
We kindly ask for at least 24 hours' notice if you need to reschedule or cancel your home visit. This allows us to reallocate the timeslot to another patient waiting for urgent rehabilitation or pain care.
Can you bill my insurance provider directly?
Depending on your provider, we can either bill them directly or supply you with a fully itemised receipt to claim your money back. Please mention your insurance policy details to our team when booking.
Do I need a doctor’s referral to book?
No, you do not need a formal GP or consultant referral to begin treatment with us. We accept direct private bookings, allowing you to jump the NHS waiting lists and start your home recovery immediately.
Are evening and weekend visits available?
Yes, we provide highly flexible appointment times to fit your lifestyle. We understand work and family commitments can be hectic, so we offer home visits during evenings and weekends at no extra charge.
How far do your home therapists travel?
We proudly serve patients across the entire regions of Preston, Manchester, and Bolton. If you live in the surrounding local towns or villages, our therapists will travel straight to your doorstep.
What exactly can home physio treat?
We treat a comprehensive range of structural conditions, including post-surgical joint replacements, age-related mobility issues, acute sports injuries, chronic lower back sciatica, and desk-related neck pain.
What should I wear for my first home visit?
We recommend wearing loose, comfortable clothing or lightweight activewear. This ensures you can move easily and allows our physiotherapist to accurately examine your specific joints, muscles, or recovery areas.
an I claim treatment on my health insurance?
Yes. Most premium health insurance providers cover private, home-based physiotherapy. We highly recommend contacting your insurance company prior to booking to confirm your specific cover details.
